Snack vending at ECU is contracted through Canteen, Inc. Coca-Cola Consolidated manages all of the drink vending machines on campus.
If you encounter a problem with a Coke vending machine, please call 1-800-309-2653, noting the “Equipment Number.” You will need to give details of the issue. Refunds can only be given at the Dowdy Student Stores accounting office, or Health Sciences Bookstore in Brody Building.
If you encounter a problem with a snack vending machine, please call 1-800-324-7733 or email Connect@Canteen.com. You will need to provide the location of the machine and details of the issue.
If you continue to have problems with a vending machine, please call 252-737-1301 or 252-737-1311 so that the issue can be resolved. Please take note of the specific location of the machine and be able to provide as much detail as possible about the problem.
Refunds on Main Campus are managed through the Dowdy Student Stores in the Wright Building. Refunds on the Health Sciences Campus are handled through the Health Sciences Bookstore at Brody 1S-04.
Temporary Holds on Credit/Debit Cards
Please note that when using a debit/credit card in a vending machine, that a temporary hold may be placed on your account by your bank. This is often done for non-attended charges, when using a card that is not presented to a sales clerk. The charge typically ranges from $1-$5 and is removed in 3-5 business days.
Vending Provides Funding for Special Programs
Vending machines in administrative area vending machines on campus help fund the Staff/Faculty Textbook Loan Program. This program allows eligible ECU staff/faculty and eligible dependents to borrow textbooks required for certain courses taken at ECU. Specific criteria and restrictions apply. Proceeds from machines in other areas of campus fund other student programs.
Coca-Cola Bottlers Consolidated is the contracted, exclusive beverage provider for ECU. Specific rules apply regarding the sale and distribution of free beverages, including bottled water, soda/soft drinks and juice at ECU because of the contract with Coca-Cola.
View information about the beverage contract
View the news release about the Coke contract at ECU
For policy information regarding distribution/sale of drinks, see Policy: Use of University Facilities, 3.4.5. Additional Rules applicable to Commercial Solicitation.
Vending works with the local Coca-Cola contractor to order soft drinks and water in bulk for special events and university activities. This is not in lieu of catering, but rather for special circumstances or events not requiring catering.
To order soft drinks, please complete a Special Event Beverage Request. Special orders are delivered to campus twice monthly so please allow ample time to receive your order. After you complete this online form, please email email@example.com to confirm receipt. Please note that half-liter and 20-oz. bottled water are available through CENTRAL STORES and can be ordered through the PORT system. Pricing for this water is lower, and using the PORT system is encouraged. Some flavors of Powerade are also available through Central Stores and PORT.