Snack vending at ECU is contracted through Canteen, Inc. Coca-Cola Consolidated manages all of the drink vending machines on campus.
If you encounter a problem with a Coke vending machine, please call 1-800-260-2653, noting the “Equipment Number.” You will need to give details of the issue. Refunds can only be given at the Dowdy Student Stores accounting office, or Health Sciences Bookstore in Brody Building.
If you encounter a problem with a snack vending machine, please call 1-800-324-7733 or email Connect@Canteen.com. You will need to provide the location of the machine and details of the issue.
For continuous problems with a vending machine, please call 252-737-1301 or 252-737-1311 so that the issue can be resolved. Please take note of the specific location of the machine and be able to provide as much detail as possible about the problem.
- Weekends or after regular hours, please leave a message with your name, daytime phone number and the nature of the problem.
- In cases of severe vandalism or someone breaking into a machine, please call the ECU Police immediately at 252-328-6787.
Refunds on Main Campus are managed through the Dowdy Student Stores in the Wright Building. Refunds on the Health Sciences Campus are handled through the Health Sciences Bookstore at Brody 1S-04.
Temporary Holds on Credit/Debit Cards
Please note that when using a debit/credit card in a vending machine, that a temporary hold may be placed on your account by your bank. This is often done for non-attended charges, when using a card that is not presented to a sales clerk. The charge typically ranges from $1-$5 and is removed in 3-5 business days.
Vending Provides Funding for Special Programs
Vending machines in administrative area vending machines on campus help fund the Staff/Faculty Textbook Loan Program. This program allows eligible ECU staff/faculty and eligible dependents to borrow textbooks required for certain courses taken at ECU. Specific criteria and restrictions apply. Proceeds from machines in other areas of campus fund other student programs.
Coca-Cola Bottlers Consolidated is the contracted, exclusive beverage provider for ECU. Specific rules apply regarding the sale and distribution of free beverages, including bottled water, soda/soft drinks and juice at ECU because of the contract with Coca-Cola.
For policy information regarding distribution/sale of drinks, see Policy: Use of University Facilities, 3.4.5. Additional Rules applicable to Commercial Solicitation.